I just came across a wonderful article in “Travel Professional” magazine (the journal of the Travel Institute) about working with a travel agent. Since beginning to work in a travel agency I have newfound respect for the professionals around me. I now understand that their knowledge of destinations and ability to determine what the client wants and the best way to get if for the traveler is an important service. For complicated travel or when travelers do not have much experience, using a travel agent can save money, time and frustration.
http://www.thetravelinstitute.com/home.cfm?tn=standard&menuid=164&navids=27,164&pageid=38
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